Our information for you
Things You Need to Know
In today’s market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we exchange products, whether we provide shipping services, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Our Return Policy
How It Works
We hope this section will not get used as all we want all our customer to love our soy wax melts as much as we do. If for any reason you are not 100% satisfied with our melts, please get in touch. You have up to 14 days after placing your order. Best way to contact us is by our email address,
Shipping and Delivery
How It Works
Your order from Letts Melt will be carefully packed in a box with beautiful tissue paper. Clear address labelling. We offer a 3-5 working business day delivery for £3.00 per parcel. If you would like your Melts quicker as you cant wait to enjoy our beautiful melts please contact us (email@example.com) and we are more that happy to sent it first class, for an extra charge to yourself.
How to enjoy your melt
Letts Melt Soy Scented wax melt The best way to enjoy your Letts Melt:
Each melt is approx. 40g. Remove all packaging. Depending on the size of your burning. For larger burners pop the whole Letts melt in the well of your burner, for smaller burners break small pieces off and add when needed.
DO NOT OVER FILL.
Time to turn your burner on or light the unscented tea light. Letts melt can be used with electric or traditional tea light burners.
Your burner and melt will be hot. Be careful when blowing out the candle or turning the burner off.
Never leave your burner unattended.
Keep out of reach of children and pets.
Keep out of draughts.
Do not move while hot or tea light lit.
Never tip melted wax down the sink or toilet. Disposing of your melt, simply melt for a few seconds, making it pliable; gently tip the slightly melted melt into a bin. Ensuring the wax isn’t too hot to avoid burning yourself or damaging other products.
Enjoy your wonderful smelling home